Position: Technical Support Resource

Company: inRound Innovations
Location: Ottawa
Category: Other
Industry: Government (incl military)
Type: Contract
Required Experience: Intermediate (3+ Years)
Start Date: Immediately

Required Skills:
All Skills: S: SQL, All Skills: M: MS Windows XP, All Skills: R: RDBMS (Relational Database Management System)

Required Education: Some University

Language Requirements: Speak English,Read English,Write English,Speak French,Read French,Write French

Job Description:
Our Ottawa based client is looking for a Technical Support Resource for a contract position running from date of award to November 30th, 2009.

All candidates must possess enhanced security clearance and be fluent in both official languages.

ROLE:
The Technical Support person responds to problems reported from the client, typically through the Level II Help Desk. The Technical Support person applies appropriate technical/industry knowledge and has an understanding of basic Service Delivery processes.
The Technical Support person is bilingual (English, French), patient and customer-oriented.

RESPONSIBILITIES (Major Duties/ Tasks/ Key Deliverables):
- Responds to problems from the field reported in a problem ticket
- Helps to resolve or resolves problems reported in a problem ticket
- Contacts the field to gather information
- Performs production support activities for applications
- Aids in conducting structured walk-through and assists in resolving issues
- Aids in system migration planning and execution
- Follows the guidelines of the Service Delivery process
- Provides input and support to team members regarding Service Delivery processes
- Is typically required to participate in the on-call pager rotation, which is 7/24
- May perform additional duties as assigned

Other Requirements:
None

The ideal candidate will have::
  • a full understanding of Relational Database concept
  • working knowledge of SQL (Structured Query Language)
  • programming knowledge (an asset)
  • solid knowledge and experience with personal computer hardware and software
  • knowledge of Windows XP & 2003 operating environment
  • excellent problem solving and analytical skills as well as excellent customer service skills
  • familiarity with networking is an asset
  • strong communication and interpersonal skills
  • the ability to work independently
  • the ability to interact effectively in a team environment

    Company Info: inRound Innovations
    A division of inRound Innovations. inRound Innovations Inc. is a privately owned Canadian corporation specializing in Workforce Optimization & IT Recruitment Services. Our recruiting services are based on a solid foundation of proven resource assessment methodology and customer satisfaction. We appreciate the interest of all applicants, however, only candidates selected for an interview will be contacted. inRound Innovations is an equal opportunity employer. If selected for an interview, please advise us if you require special accommodation.


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